A How-to Guide For Being a Good Sales Listener
With better sales rep listening skills you can be assured of better sales conversions. This, in turn, is going to assist you to get more deals. Just internalizing tips to make you listening skills better is not sufficient. The hardest part is actually practicing, honing and using the skills. This is here the help of a sales coach comes in handy. It is up to the sales managers to train their sales representative in the way that is best to listen to their prospects. It is among the quickest ways that you can use to improve the sales performance. Here are some of the tips that can use use in teaching sales rep.
To begin with, slowing the conversation down can be of great help. Sales reps tend to be talkative individuals with a lot of opinions and ideas. This is a characteristic that can make them talk really fast. Talking fast can cause hurt to your relationship with your prospect. You may cause them to be uninterested or even stress out. Instead take the initiative of articulating the thought you at the speed level that is digestible. You should pause when they need some clarification, ask question to assist and guide them shape what they share.
Secondly, never make the mistake of interrupting when your prospect is talking. Interruptions can limit your prospects form letting out all that they have to say. They may be having in mind many interesting things that would have shape your conversation however you prevent them from telling it all. You should let go your fear of silence. You will come to the realization that in the event that you speak at the time that your prospects have completed their talking, they will have added something.
Clarifying and paraphrasing is important. The good thing about being a close listener is that you show the person talking that you really are paying attention. The speaker will be pleased with the fact that you are listening. Additionally, they will take you as a likable person. Make an attempt of paraphrasing their thoughts in your very own words so as to show that you care about what they are saying. To add to that make sure that you really understand them.
Additionally, you should pay close attention to the emotion they have as you talk to them. Words are not always the true representation of what other people are saying. It can be hard to have a conversation interpreted over the phone in an easy way. This is because you lose the capability to read the body language of a person. Nevertheless, it can happen. You can start by feeling out the tone of their voice as well as stress levels.